Refund policy

We love our Cosmonauts and want you to love your product without the stress of being stuck with an item you don’t like. We understand the challenges of shopping online and we will ensure top-notch service so you’ll always be happy shopping with us. Our policy is transparent and fair and can be seen below.

 

 

 

Return Policy

CosmicoSpace will accept, for return or exchange, items that were purchased off our website within 60 days of the purchase under the following conditions:

 

  • There is no visible signs of damage

  • All original packaging is intact

  • Any sign of damage will compromise the CosmicoSpace guarantee

 


Item(s) cannot be returned or exchanged after 60 days of purchase.


Please note: All multi-buy promotional bundles (e.g., Buy 2 / Buy 3 / Buy 4 offers) are considered final sale due to the discounted pricing. These orders are not eligible for return-for-refund for change-of-mind reasons. Exchanges for the same item or warranty replacements for faulty items remain available. This does not affect your statutory rights regarding defective goods.


To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.


For all returns or exchanges please contact support@cosmicospace.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.

 

 

 

Exchanges (if applicable)

For all returns and exchanges contact support@cosmicospace.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules of this page.


Multi-buy promotional bundle orders are eligible for exchange only (same product model), not refund, unless an item is defective on arrival.

 

 

 

Return Shipping (if applicable)

You will be responsible for paying your own shipping costs for returning your item.


If you are shipping an item over $75, please consider using a trackable service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Please note, any items that are not collected from your local postal office after several delivery attempts may be returned to sender. In this case, you will be refunded, minus a restocking fee.

(Multi-buy bundle orders returned to sender remain final sale and will not be refunded unless the item is faulty.)

 

 

 

Refunds (if applicable)

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2–5 business days. Please keep in mind that some delays might occur and could take longer for your refund to show up in your account.


Refunds are not available for multi-buy promotional bundles unless items are faulty on arrival.

 

 

 

Damaged Items

If you have received a damaged or defective item, please get in touch with our team at support@cosmicospace.com and we will work quickly to resolve your issue.


If you do not report this issue to us within the first 72-hour period, we may not be able to honour your claim. We utilise timestamps from tracking and delivery confirmation when reviewing damage or return requests.

 

 

 

Feedback?

We love to hear from our cosmonauts, if you have any feedback, questions or other concerns. Please feel free to email us at support@cosmicospace.com to let us know how you are doing. We take your feedback seriously and are always looking to improve our products and our service.

 

 

 

Replacement Packages (if applicable)

We can only accept replacements for orders that are damaged/faulty or orders that are missing accessories. If your replacement package is approved, we will process your package within 1–5 days and your shipping times will be as follows:

 

  • USA Orders: 4–11 business days

  • International Orders: 4–15 business days

 


If you have any questions or concerns about your refund or replacement package, please feel free to email us at support@cosmicospace.com! We’re here to help!